Top 2,547 Reviews From Legit Vanderbilt Mortgage Buyers (2024)

Staff

Working with VMF has proven to be a very positive encounter. I was experiencing some loss of income and had fell behind in my mortgage payments. My customer care representative, Melanie, was pleasant while offering options to help me catch up on my payments. With Hunter's approval, we settled on an option that not only would catch my payments up, would also allow me to get a head of my mortgage payments without stressing my household budget. What a relief, and to realize that VMF's goal is to keep people in their homes put me at ease. I would recommend Vanderbilt Mortgage & Finance to those looking for a mortgage company for quality service.

StaffLoan Process

I want to share my personal experience with Vanderbilt Mortgage. I have been with them for 4 years now. I had a unexpected life experience twice, and Ms. Melanie & Ms. Alicia saved the day. These two ladies were very personal and understanding to my situation. They were in my corner to help me get on track and save my home. Life sometimes throw curve balls.... but I can honestly say Vanderbilt mortgage came to the rescue!!!! I won't let you down Ms. Melanie. You were very polite and understanding.

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StaffLoan ProcessTransparency

My fiancé and I are looking into buying a house and we’re both very young, and the lady we spoke with wanted the best for us and explained everything good. So I appreciated her. It’s not the greatest time to buy but she gave us some financial advice. We started looking at the beginning of February, and we moved in this week. We were, at first, thinking we were gonna be able to only afford a single-wide. But we ended up with a big, double-wide for the same price almost. We didn't have to move but it would be better for us to have moved so I'm glad we did. This is our first loan we've ever taken out and Vanderbilt’s reps were helpful, informative and easy to work with throughout this process.

Customer ServiceStaffTransparency

I like Vanderbilt because they work with you rather than your credit is where it needs to be or not. They are there to help you regardless of the fact. This was my second time applying for a trailer and I have been approved twice by Vanderbilt. I didn't go through with it with the first one, but I did the second one. But both times, they were the ones that picked me up to help me out.

Customer ServiceStaffLoan Process

The process with Vanderbilt was easy for newbies like us. It's something we would recommend to other people because of how easy it was. They gave us what we needed to do. If we had any questions, we had a person to contact throughout the entire process. If we did something wrong, they would give us a call or they gave us one of their direct numbers and we called them. They're very good at breaking things down. There were a lot of questions that we had no idea how to answer, but they helped us through the entire process.

Customer ServicePunctuality & SpeedStaffLoan Process

My husband and I worked everything out but I can’t imagine what the single mom that’s trying to work things out occasionally to care for her babies would have to go through with dealing with with this crappy person on the phone that makes it nearly impossible to work with. I would not recommend Vanderbilt Mortgage for anyone trying to get a home loan. It’s obvious that their customer's best interest is not their priority. I will never go through them again. Ever.

Customer ServiceStaff

Spoke with Ralph about our mortgage being behind, he spoke with his supervisor Emma who was able to help us get fully back on track. It was very far the best customer service I’ve reviewed in 3 years having the home. If I could speak to Ralph when I have any more issues it would be a pleasure. He was absolutely genuine, dedicated to helping, very informative, and most of all Polite! Thank you.

Loan Process

I don’t have to work. I get my money from veteran's affairs and just because I don’t have enough to work. Have much work history. I have the money and credit but since I don’t have 6 month of work history they would not give me a loan. So if you're retired like me don’t have to work if you want a home loan!! I’d definitely don’t try to get a loan here! Because that only thing they care about!

StaffLoan Process

Today was by far the best experience I've had with Vanderbilt mortgage, my husband recently passed away, Emily and Erica were great at helping figure the best route for me. I'm always very nervous about calling but the ladies today were amazing.

Customer ServiceStaff

The representative Jessica was very rude and ignorant on the phone about me making payment arrangements on my account....I was very upset because without loyal customer like me since 2013 she would not have a job..... Where is the respect for the customers....I have had several rude representive in the past also so Vanderbilt need to give their loan representative more training on how to communicate with their customers on the phone because the customers are the reason why they get a paycheck...It was just so unprofessional...