I tried Walmart's grocery pickup and now I'm never going back to shopping in store (2024)

FAQs

What happens if I don't pick up my Walmart grocery order? ›

Frozen and perishable items such as produce are stored at the correct temperature until you pick up your order. If you don't pick up the order by the end of the day, the store cancels your order the next day. This releases the authorization hold on your payment method. You can reschedule your timeslot, if needed.

So, if you want to cancel a Walmart pickup order at the local store, login to your Walmart account. Next, select 'Purchase History' and find your order. If it's still processing, you will see a 'Request Cancellation' button. If the cancellation option isn't there, your order may have been prepared for pickup.

Your order might be delayed because of events in some areas. You can check for known shipping delays in your area using the links below. To check FedEx for carrier delays, go to FedEx Service Alerts. To check USPS for carrier delays, go to USPS Service alerts.

While tipping for curbside pickup is not required, it is always appreciated.

Make sure to include your name, email, phone number, confirmation number, order items, order number and a reason for the cancellation. Call the customer service number provided on the confirmation email or order page. This is faster than email if the website has a 24-7 customer service line.

Debit and credit card refunds will be available in up to 10 business days. If your purchase was made using a debit or credit card, we'll issue the refund to that same card.

If the “Request Cancellation” button isn't available, you still have options. If you've just missed the deadline, you might still try canceling through Walmart customer service. You can call them directly at 1-800-925-6278 (1-800-WALMART) to see if they can stop the order.

Yes. We will charge your credit card the applicable membership fee on a recurring basis for the term of the membership plan that you selected. To avoid charges for a new term, you must cancel before the end of the current term. You can cancel from Walmart+ account page or contact customer care.

Walmart's return policy without receipt varies by item, but in many instances, customer service will still be able to look up your purchase. Returning or exchanging an item without a receipt requires a government-issued ID.

Will Walmart refund your money? ›

Eligible items can be returned for a cash refund/credit or gift card within 90 days only if the customer has a receipt showing the item was not purchased with WIC or SNAP.

We may have canceled your order because:

an item is out of stock. our webpage had price and other listing errors. our Credit and Fraud Avoidance department needs more information. a carrier or shipping method was unavailable.

Walmart's Collect Pickup Program was announced in early July of 2022 and put into place a month later on August 1st, and the fees were sent out a month after that on September 1st. The program was designed to hand off Walmart's losses due to major shifts in the transportation industry to Collect suppliers.

WALMART IS NOT RESPONSIBLE FOR ANY PRINTS OR MERCHANDISE WHICH HAVE NOT BEEN PICKED UP MORE THAN 30 DAYS AFTER THE DATE OF YOUR ORDER.

Sometimes a driver can't deliver an order and it has to be returned to the store. At some stores, when this happens you'll have the chance to change your Delivery order to a Pickup order in the Walmart app.

Typical Pickup hours are from 8am to 8pm, seven days a week. Some hours may vary by location. Check local store listing for details. If you're unable to pick up your order on the scheduled date, the items in your order will be restocked in the store, and you'll need to place your order again.